Samsung Appliance Repair in Chestnut Hill, MA
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Samsung Appliance Repair in Chestnut Hill, Massachusetts | Appliance Repair Pros
Samsung Appliance Repair in Chestnut Hill, Massachusetts is a service designed for the modern smart home. At Appliance Repair Pros we understand that Samsung appliances are as much about technology as they are about function. Whether you rely on a Family Hub refrigerator to manage your grocery list or a FlexWash machine to handle delicate laundry we have the expertise to keep them running. We serve homeowners throughout Chestnut Hill and the surrounding villages of Newton and Brookline. We handle the complex electronics and innovative mechanical designs that make Samsung unique.
We know that high tech appliances require a knowledgeable technician. We do not use guesswork. We use the specific diagnostic modes built into Samsung units to identify the root cause of the failure. Our technicians treat your home with respect using floor mats and protective coverings to keep your living space pristine. We are familiar with the specific installation needs of Chestnut Hill condos and single family homes. We test every repair thoroughly to ensure your appliance performs perfectly. We are here to provide a professional solution that restores your convenience.
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Samsung Appliances We Service in Chestnut Hill
Samsung pushes the boundaries of what home appliances can do. From customizable Bespoke fridges to dual door ovens they offer features found nowhere else. Servicing these units requires constant training and a deep understanding of their software and sensors. We work on the full range of Samsung appliances. We understand the specific maintenance needs of their Twin Cooling systems and the calibration required for their convection ovens. Our goal is to extend the life of your investment.
Common Samsung appliances we repair:
- French door and 4 door Flex refrigerators
- Bespoke customized refrigerators
- Family Hub smart refrigerators
- Front load and top load washing machines
- FlexWash and FlexDry laundry units
- Gas and electric dryers
- WaterWall and StormWash dishwashers
- Gas ranges and induction cooktops
- Over the range microwaves
What makes Samsung repairs different:
- Twin Cooling Plus dual evaporator systems
- Ice Master ice makers in the fridge compartment
- VRT Plus vibration reduction technology
- Digital Inverter Compressors
- SmartThings app integration and error reporting
- WaterWall linear spray arm mechanisms
- FlexZone temperature control drawers
Why Homeowners Choose Appliance Repair Pros for Samsung Repairs
Brand Specific Diagnostics and Correct Root Cause Testing
Samsung appliances rely heavily on sensors. A generic approach often leads to misdiagnosis. For example a draining error on a Samsung dishwasher might be a dirty sensor rather than a bad pump. We understand how to read the resistance values of these sensors to confirm they are working. We use the service manual data to verify voltage at the main board. This precision prevents unnecessary part replacements.
Experience Across Bespoke and Family Hub Lines
The Bespoke and Family Hub lines represent the premium tier of Samsung products. We have the experience to handle these specialized units. We know how to remove the glass panels on Bespoke units safely. We understand the wiring complexities of the Family Hub screens. We treat your high end appliances with the specialized care they require.
Respect for the Home and Clean Work Habits
We work in many renovated and historic homes in Chestnut Hill. We understand that you take pride in your property. We wear boot covers to protect your hardwood floors and we use mats to stage our tools. When we repair a refrigerator or washer we clean up any water or dust that is released. We leave your home exactly as we found it.
Dependable Scheduling and Clear Communication
We respect your time. We offer appointment windows that fit your busy life and we keep you informed about our arrival. We explain the technical issues in simple terms so you understand what is wrong. We want you to feel confident in the repair plan we propose.
Service Area Focus in Chestnut Hill and Nearby Areas
We are a local business dedicated to the Chestnut Hill community. We service the 02467 zip code and the surrounding areas. Whether you are located near Boston College or the quiet streets of Waban we are your neighbors and we are ready to help.
Common Problems We Fix in Samsung Appliances
Samsung Refrigerator Ice Maker Not Working
This is the most frequent issue we see. The ice maker in the fresh food compartment can freeze over causing it to jam or stop producing ice. This is often due to moisture intrusion.
- Ice maker compartment is frozen solid
- Ice bucket is stuck and will not pull out
- Water is leaking from the dispenser
- Fan noise coming from the ice room
- Auger motor is frozen
How we diagnose it
We inspect the ice room for air leaks. We check the seal around the ice box to ensure warm air is not entering. We also verify the software version on the main board as updates can improve the defrost cycle.
What you can do right now
Do not use a hair dryer to melt the ice as you can warp the plastic liner. If the bucket is stuck wait for a technician. If you can remove the bucket clear out any loose ice chunks.
Samsung Washer Will Not Spin (dc Error)
The dc or UE error code indicates an unbalanced load. If the washer cannot balance the clothes it will not spin. This can be caused by the load itself or a mechanical failure.
- Suspension rods are worn out
- Load is too heavy or uneven
- Hall sensor is defective
- Tub nut is loose
- Control board calibration is off
How we diagnose it
We enter the diagnostic mode to test the spin cycle with an empty tub. If it still vibrates the suspension rods are likely bad. We also check the resistance of the motor sensor to ensure it is reading speed correctly.
What you can do right now
Redistribute the heavy items in the washer. Try running a “Rinse and Spin” cycle with a smaller load. Ensure the machine is level on the floor.
Samsung Dryer Is Not Heating
A dryer that runs but does not heat is frustrating. On Samsung dryers this is often a failed heating element or a blown thermal cutoff due to poor venting.
- Heating element coil is broken
- Thermal fuse has blown
- Vent is clogged restricting airflow
- Motor centrifugal switch is bad
- Control board relay is stuck
How we diagnose it
We test the heating element for continuity. We check the thermal fuse which is a safety device. If the fuse is blown we always check the home’s vent system because that is the root cause of the failure.
What you can do right now
Check your circuit breaker. Electric dryers need two breakers to heat. Clean the lint filter. Go outside and verify that strong airflow is coming out of the vent hood.
Samsung Dishwasher Not Draining (5C or 5E Error)
The 5C or 5E error means the dishwasher cannot drain. This stops the cycle and leaves dirty water in the bottom. It can be a pump issue or a clog.
- Drain pump is jammed with debris
- Drain hose is kinked
- Check valve is stuck
- Sump sensor is dirty
- Pump motor has failed
How we diagnose it
We listen to the pump. If it hums but does not drain it is jammed. We remove the pump cover to clear debris. We also check the drain hose connection under the sink for blockages.
What you can do right now
Clean the filter at the bottom of the tub. Check the air gap on your sink if you have one. Ensure the drain hose is not crushed behind the unit.
Samsung Oven Not Heating
If your oven takes forever to preheat or does not heat at all it ruins dinner. This can be an igniter issue on gas models or an element issue on electric ones.
- Gas igniter is weak
- Bake element is burned out
- Temperature sensor is faulty
- Convection fan is not spinning
- Control board is unresponsive
How we diagnose it
We test the amp draw of the igniter. We inspect the heating elements for physical damage. We check the resistance of the temperature sensor to ensure it is accurate.
What you can do right now
Check if the stove burners work. If they do you have gas. Look for any error codes on the display. Reset the breaker to the oven for one minute.
Samsung Washer Not Draining (5C or nd Error)
Just like the dishwasher a washer that will not drain is a major problem. It usually means the pump filter is clogged or the pump has failed.
- Debris filter is clogged
- Drain pump impeller is broken
- Drain hose is blocked
- Wiring harness to the pump is loose
How we diagnose it
We open the debris filter access door at the bottom front. We drain the water manually and inspect the filter. If the filter is clean we test the pump motor for power.
What you can do right now
Locate the debris filter door. Have a shallow pan and towels ready. Open the small drain tube to empty the water then unscrew the filter to clean it.
Our Samsung Repair Services by Appliance Type
Samsung Refrigerator and Freezer Repair
Samsung fridges are technologically advanced. We see many issues with the Twin Cooling system where the fresh food section freezes due to a damper failure or fan issue. The “Ice Master” ice maker is another common repair. We know how to seal the ice room properly to prevent moist air from entering and causing freeze ups. We also fix cooling failures caused by inverter compressor issues.
Symptoms we commonly fix:
- Ice maker is frozen over
- Fridge is warm but freezer is cold
- Water is leaking under the crisper drawers
- Display shows part of a number (error code)
- Loud buzzing noise from the back
- Water dispenser is not working
How we approach the repair
We use the diagnostic mode to force a defrost cycle. This helps us see if the heater is working. We seal the ice room with food grade silicone if needed. We check the sensor values to ensure the computer is reading the temperature correctly.
Samsung Washing Machine Repair
We repair both front load and top load Samsung washers. The top loaders often have suspension issues that cause violent shaking. The front loaders can develop mold in the door boot or have drain pump failures. We are also familiar with the FlexWash systems which have two separate washers in one unit.
Symptoms we commonly fix:
- dc or UE unbalance error
- 5C or nd drain error
- 4C or nF fill error
- Loud vibration during spin
- Door locked and will not open
- Water leaking from the detergent drawer
How we approach the repair
We calibrate the weight sensor in the diagnostic menu. We inspect the suspension rods for wear. We clean the water inlet filters if the machine is filling slowly.
Samsung Dryer Repair
Samsung dryers are efficient but sensitive to airflow. The most common repair is replacing the heating element and the thermal fuse. We also fix squeaking noises caused by worn drum rollers or idler pulleys. On gas models we replace weak igniters that fail to light the burner.
Symptoms we commonly fix:
- Dryer runs but no heat
- Dryer shuts off early
- Loud thumping or squeaking
- Timer does not count down
- Control panel is dead
- he or hC heating error
How we approach the repair
We disassemble the unit to access the heater box. We replace the element and inspect the thermostat. We vacuum the interior to remove lint buildup which is a fire hazard.
Samsung Dishwasher Repair
Samsung dishwashers are quiet and effective. The WaterWall models use a moving spray bar that can sometimes get stuck. We also fix issues with the leak sensor which sits in the bottom pan and shuts the unit off if it detects moisture.
Symptoms we commonly fix:
- LC or LE leak error code
- 5C drain error
- Dishes are not clean
- Unit does not turn on
- Door latch is broken
- WaterWall reflector is stuck
How we approach the repair
We check the base pan for water. We locate the source of the leak which is often the water inlet valve or the drain hose. We inspect the WaterWall mechanism for obstructions.
Samsung Oven Range and Cooktop Repair
We repair Samsung gas and electric ranges. We see issues with the temperature calibration where the oven runs too hot or too cold. We also fix touchpads that stop responding or display “SE” errors. On induction cooktops we troubleshoot power board failures.
Symptoms we commonly fix:
- Oven is not heating
- SE or 5E error on display
- Burner knobs are broken
- Convection fan is loud
- Door stays locked
- Glass cooktop is cracked
How we approach the repair
We test the membrane switch on the touchpad. We check the temperature sensor resistance. We verify the gas pressure on gas ranges to ensure proper flame height.
Samsung Microwave Repair
We repair over the range microwaves. Common issues include the unit running but not heating which points to a magnetron or diode failure. We also fix the “SE” error which indicates a shorted keypad.
Symptoms we commonly fix:
- Microwave runs but no heat
- 7 second shutoff issue
- Display shows SE error
- Turntable does not spin
- Exhaust fan does not work
How we approach the repair
We test the high voltage components safely. We check the door switches to ensure they are aligned. We inspect the control board for stuck buttons.
Brand Notes for Bespoke and Family Hub
Samsung Bespoke Service and Repair
The Bespoke line allows for custom panels and unique finishes. These units are modular and require care when disassembling to avoid damaging the glass or steel panels. We know how to remove these panels correctly to access the internal components.
Common service situations with these models:
- Panel removal for door reversal
- Auto Open Door sensor issues
- Beverage Center leaks
- Internal ice maker jams
We use suction cup tools to handle the glass panels safely and prevent chipping.
Samsung Family Hub Service and Repair
Family Hub fridges feature a large touchscreen on the door. This adds a layer of complexity with WiFi and software. We troubleshoot issues with the screen connection and the wiring harness that runs through the door hinge.
Common service situations with these models:
- Screen is blank or frozen
- WiFi connectivity issues
- Door hinge wire harness damage
- Software update failures
We verify that the harness is intact and that the screen is receiving power from the main board.
Understanding Common Samsung Error Codes and Warnings
Samsung uses specific codes to indicate faults. These help us narrow down the issue quickly.
- 5E, 5C, nd (Washers/Dishwashers): Drain error. The water is not pumping out.
- 4E, 4C, nF (Washers/Dishwashers): Fill error. The unit is not getting water.
- dc, UE, Ub (Washers): Unbalanced load. The drum cannot spin fast enough.
- LE, LC (Dishwashers): Leak sensor detected moisture in the base pan.
- SE, 5E (Ovens/Microwaves): Keypad short error. A button is stuck.
- C-d0 (Ovens): Button stuck error.
- PC, PC Er (Refrigerators): Communication error between the door and main board.
- he, hC (Dryers): Heating error. The temperature is getting too high or not rising.
Maintenance Tips for Samsung Owners in Chestnut Hill
Routine maintenance is essential for Samsung appliances especially given their sensors. In Chestnut Hill regular care can prevent many common errors.
Clean the Debris Filter: On your washer clean the debris filter at the bottom front every month. This prevents drain errors and odors.
Vacuum Refrigerator Coils: Dust on the coils causes the compressor to overheat. Vacuum them annually to keep your fridge cooling well.
Check Dryer Vents: A clogged vent is the number one cause of Samsung dryer heating failures. Clean the vent line once a year.
Run Calibration Mode: If you move your washer run the calibration mode to reset the weight sensors. This prevents vibration issues.
Clear Ice Buckets: If you do not use a lot of ice empty the bucket weekly. Old ice clumps together and jams the auger.
Clean Dishwasher Filter: Rinse the filter in the bottom of your dishwasher weekly to ensure good water flow.
Update Software: If you have a Family Hub or SmartThings appliance keep the software updated for the best performance.
Serving Chestnut Hill Massachusetts and Nearby Areas
Appliance Repair Pros is your local Samsung expert in Chestnut Hill. We serve the 02467 zip code and the surrounding villages. We understand the specific needs of local homeowners and we are ready to help.
We provide service to the following nearby areas:
- Chestnut Hill
- Newton Centre
- Brookline
- Waban
- West Roxbury
- Jamaica Plain
- Brighton
- Newton Highlands
Zip codes we serve: 02467, 02445, 02446, 02459, 02460, 02135
Frequently Asked Questions About Samsung Appliance Repair
Why is my Samsung ice maker freezing up?
This is a common issue caused by moist air entering the ice compartment. We can install a service kit that includes new clips and seals to prevent air intrusion and stop the freeze ups.
What does the dc code mean on my washer?
The dc code means the load is unbalanced. It can be caused by washing a single heavy item or by worn suspension rods. Try redistributing the load. If it persists the rods likely need replacing.
Is there a class action lawsuit on Samsung washers?
There have been settlements in the past regarding top load washers. While we are an independent repair company we are fully equipped to repair the suspension and vibration issues associated with these machines.
Can you fix the SE error on my microwave?
Yes. The SE error indicates a short in the keypad membrane. We can replace the keypad assembly to resolve this issue and restore function.
Do you service Family Hub refrigerators?
Yes we do. We are familiar with the wiring and software components of the Family Hub line. We can fix screen issues as well as standard cooling problems.
Why is my Samsung dishwasher blinking LC?
LC stands for Leak Check. The sensor in the bottom pan detects water. It could be a leak or just a spill. We can find the source of the water and fix it.
Is there a Samsung repair technician near me?
Yes we are local to Chestnut Hill. We can typically schedule an appointment within 24 to 48 hours to inspect your Samsung appliance.
Why is my Samsung dryer not heating?
The most common cause is a failed heating element or a blown thermal fuse. Both are usually caused by a restricted vent. We can replace the parts and advise on vent cleaning.
How do I reset my Samsung washing machine?
Unplug the machine for one minute. Upon powering up open and close the door. This resets the main computer. You may also need to run a calibration cycle.
Do you carry Samsung parts?
Yes we stock common Samsung parts like drain pumps heating elements and ice maker components. This allows us to complete many repairs on the first visit.
Conclusion
Samsung appliances offer incredible features but require specialized care when they fail. Appliance Repair Pros brings expert knowledge and local care to every Samsung service call in Chestnut Hill. We focus on accurate diagnostics and lasting repairs.
Do not let a broken appliance disrupt your smart home. Let us fix your Samsung unit. Reach out to us for assistance.